Chima Chijioke

As the Vice President Customer Services at Georgia Power, I am responsible for leading the customer service strategy and operations for the largest electric utility in the state, serving over 2.6 million customers. I have over 10 years of experience in the utility sector, managing complex projects, driving customer experience, and overseeing successful operations. I have a proven track record of building and sustaining strong internal and external relationships, negotiating contracts, and complying with regulatory requirements.

I am passionate about delivering customer service excellence and strategic leadership, leveraging data analytics and process improvement to enhance service delivery and performance. I have completed multiple executive education certificates from top business schools, such as Harvard, Columbia, Wharton, and Chicago Booth, to sharpen my skills and knowledge in leading change, growth, strategy, and analytics. I am also a coach and mentor to my teams, empowering them to achieve their goals and grow professionally. I am always looking for new opportunities and challenges to learn, innovate, and contribute to the utility industry.