Elaine Veselka

Vice President, Customer Account Management
Austin Energy

Elaine Veselka leads a division encompassing Revenue Measurement, Billing Services, Payment Services, and Quality Management and Training. Her oversight includes meter reading, maintenance, current diversion, collections, payment processing, branch services, quality, training, and bill production and support.

Veselka has more than 25 years of experience in customer account management, including 15 years in senior leadership positions at regulated and deregulated electric and water utilities. While at Austin Energy, she has served as Director for Electric Service Delivery’s Support Services section, responsible for operations for real estate and public involvement, line clearance, GIS and OneCall, infrastructure asset management, quality, and business continuity and emergency coordination. Prior to that she was Director for Customer Services Management, overseeing key functions including customer escalation resolution, the City of Austin Customer Assistance Programs, and credit and collections operations.

Veselka joined Austin Energy in 2008. She has a Bachelor of Science from the University of Texas at Austin and completed her Master of Public Administration at the University of Phoenix.